End Customer Experience

Optimise returns portal for mobile devices, so that it provide a seamless and convenient experience for customers looking to return or exchange their purchases via mobile devices.

Add an action point that would show or be able to block out certain postcodes for certain skus

Able to assign packages set in settings > package setup to items on checkout to retrieve a rate.

I'd like to request to add more email templates to the customer notification settings for the events like: Awaiting collection and attempted delivery. Right now we go through all the orders and find the ones with these types of statuses, and then we email the customers manually to make them aware they need to go and collect their parcel. We do this to reduce the amount of orders that bounces back to us as unclaimed.

As a MyPost user I would like to create return shipments through Starshipit so I don't have to do these in the MyPost portal.

Add support to round up/down the price of shipping with live rates on checkout (e.g. to the nearest dollar). Would be beneficial from an accounting perspective.

Trying to manage how we remind a customer they have an order awaiting collection. Would be great if the store could send a manual sms or email for any order which had been picked but not collected after X days.

Often happens that Toll picks up the orders before we actually create the manifest for the day. This results that when the package is delivered the customer receives the 'Shipment was picked up' email. Can you create a decision in the process which says if the package was delivered then no more notification email needs to be sent out?

Support add margin of percentage and amount at the same time.

Would like the ability to have the tracking URL for Sendle being available on the order fulfillment in Bigcommerce.