Changelog
Follow up on the latest improvements and updates.
RSS
Say hello to the brand new Help Centre at https://help.starshipit.com/. It’s your go-to place for getting help, exploring new features, giving feedback and staying up to date with everything Starshipit.
Whether you’re just getting started or a long-time user, the Help Centre brings together everything you need in one convenient location.
What you can do from the new help centre
- Log a support ticket
- Check if there are any system issues
- Quickly search help articles to find answers
- Watch the latest product update videos
- See what’s new in our changelog
- Dive into short videos to help you get started (or brush up)
- Suggest new features and ideas
- + more!
Meet Barry 🤖
Say hi to Barry, our new AI support bot. He’s here 24/7 to answer questions, find help articles and create a ticket if you need the team. Just type your question and if Barry can’t help, our team will step in. The more detail you give (like order numbers or error messages), the better Barry can assist.
Tips
- Save the Help Centre link so you can easily check system updates or find support
- Use the Help Centre as your first stop for help, ideas and what’s new
The help centre is available for both Classic UI and UI 2.0
- In the Classic UI,go to 'Support' > 'Submit Ticket' in the bottom-left menu
- In UI 2.0,click the arrow next to your username, then select 'Submit a ticket' in the top-right
✉️ Need assistance? Please reach our friendly support team
We’ve added a new apps page, making it easier to explore everything Starshipit has to offer.
What’s new?
- A brand new page that brings together all our apps and extensions
- Each has a short description and a link to step-by-step setup instructions on how to install
How it works
You can get to the Starshipit apps page from your dashboard, or just head straight there anytime by visiting help.starshipit.com/applisting
How to access it
- In the Classic UI, go to 'Support' > 'Starshipit apps' in the bottom-left menu
- In UI 2.0, click the arrow next to your username, then select Starshipit apps in the top-right
improved
Mobile
Improved tote workflows in batch picking
We’ve made tote handling in the mobile app much smoother, especially for batch picking with
one order per tote
: - Scan totes upfront: At the start of a pick or batch pick, scan the totes you’ll be using (one per order).
- Auto-assignment: The app automatically assigns totes to orders.
- Guided placement: As you pick, the app directs you which tote each item belongs in.
- Optional scan-to-confirm: Turn onMust Scan Tote to Place Itemsif you want pickers to scan each tote before placing items.
This improves on our existing batch picking workflow by removing confusion around lingering totes and giving pickers clear, guided instructions — making the process faster and reducing errors.
We’ve released several improvements to give you more flexibility, reduce manual steps, and make shipping data more accurate:
- Automanifest scheduling– Automanifest previously only ran once nightly. You can now choose the exact time of day it runs in Settings → Couriers → Scroll to the bottom -> Auto manifest. This helps you align label generation with courier pickups and warehouse operations.
- UPS automatic void on archived orders– InSettings → Couriers → UPS, you’ll now see a setting called Automatically Cancel Archived Orders. When enabled, archiving an order will automatically cancel the UPS label with the courier. Learn more about cancelling orders
- Package weight calculation in UI 2.0– When changing a package in UI 2.0 (via scan or selection), the system now uses the sum of item weights (or imported weight) instead of defaulting to the package’s preset weight. This ensures packages reflect actual order contents.
- Australia Post Collect at Post– The “Collect at Post” option is now automatically forced into Address Line 1 when required by AusPost’s Collection App. This resolves cases where it was being mapped incorrectly, ensuring manifests process correctly. No additional set up required
- OpenCart HS Codes & Country of Origin– OpenCart 2.0.3 integration now imports HS Code and Country of Origin fields, so international shipments can generate compliant customs labels (e.g. DHL).
- Packing summary template variables– Custom packing summaries now support%ItemSize%and%ItemColor%variables. These were already available in default summaries and are now extended to your customised templates. -> Learn more about custom templates.
- WooCommerce delivery instructions mapping– InSettings → Integrations → WooCommerce, you can enable “Copy delivery instructions to order notes.” Once switched on, delivery instructions entered at checkout will appear in WooCommerce order notes and in the Notes column in UI 2.0.
You can now set the
incoterm
for Parxl shipments in Starshipit. Previously, all shipments defaulted to DDU. With this update, you can choose DDP when duties and taxes should be paid by the sender.We’ve extended our Dangerous Goods (DG) support in New Zealand. In addition to Post Haste and NZ Post, you can now send DG shipments with NZ Couriers directly from Starshipit.
Dangerous goods are items that pose a risk in transport (e.g. aerosols, flammable liquids, batteries). With this update you can:
- Add and manage DG types in your NZ Couriers settings
- Flag orders manually or apply DG automatically using rules
- Automatically generate DG Declaration Forms alongside your labels
đźšš Couriers
NZ Post – new services
- ICOUSUS: A new service that lets you send shipments directly to the United States through NZ Post.
- Courier Select AU Returns (ICOUSRAUS): When creating a return from Australia to New Zealand, you’ll now see eligible Courier Select AU Return services alongside EasyReturns. A valid NZ Post contract is required — contact your account manager to confirm eligibility.
CouriersPlease – additional auto-manifest time
- 6pm AEST: If you’re using auto-manifest with CouriersPlease, shipments will now also manifest at 6pm AEST. This helps ensure that orders created later in the day aren’t missed, reducing the chance of delays.
UPS – create return with each outbound rule
- Automatic return label: You can now set up rules to automatically create a return label alongside each outbound shipment. This makes it easier to include return labels in the box upfront.
- Learn more in our support guide.
Parxl – sending MID codes
- Manufacturer ID: If you include a Manufacturer ID in your order, Starshipit will now automatically pass this through to Parxl when creating shipments.
đź›’ Platforms
Amazon – product images & more countries
- Product images: Amazon orders now automatically import product images. These appear in Packing Validation, Order Details, and Packing Slips, giving you more context when fulfilling shipments.
- Marketplace coverage: The Amazon integration now supports Belgium, Ireland, and South Africa, letting you connect and manage orders from these regions.
WooCommerce – partial shipments & barcode import
- Partial shipments: We’ve improved support for the WooCommerce Shipping Tracking plugin, including handling partial shipments when orders are split across multiple consignments.
- Barcode import: Orders now import barcode values from theglobal unique idfield, making barcodes available for scanning and validation.
Brightpearl – import customer reference (ref)
- Ref tag: When using Goods Out Notes, the Brightpearlref(such as a Shopify Order ID) is now imported as a searchable tag in Starshipit.
- The tag is visible in both the order grid and order details, making it easier to identify orders.
Neto – importing item properties
- Additional product information: Neto orders can now import extra product details for each line item, including:
- HS Code (HSTariffNumber)
- Country of Origin (OriginCountry)
- Item dimensions (ShippingLength, ShippingWidth, ShippingHeight)
- Bin location (PickZone)
- Item Barcode (UPC)
- Product Image
To enable this, go to
Starshipit Settings > Integrations > Neto Settings
and tick Import additional product information
, then save. Cin7 Core (DEAR) – import shipping paid
- Shipping charges: Shipping costs from Cin7 Core (sourced fromadditional charges) are now included in the calculated order value in Starshipit. These appear alongside item totals for more accurate shipment and order reporting.
MYOB Automatica – new integration
- Integration available: Starshipit now integrates with MYOB Automatica.
- If you’re interested in using this integration, please contact our support team for details on getting set up.
If you ship large, heavy, or awkward freight in New Zealand, you can now connect your Kiwi Oversize account to Starshipit. This carrier is built for shipments that don’t fit within standard courier size or weight limits, giving you a reliable way to move bulky items nationwide.
Getting Started with Kiwi Oversize
You’ll need the following details from your Kiwi Oversize account manager:
- Account Number
- Client ID
- Client Secret
For detailed setup instructions, check out our support guide. ✉️ Need help? Our support team is here to assist!
You can now upload and send supporting documents like MSDS, certificates of origin, and commercial invoices when shipping with FedEx, in addition to DHL Express.
This helps you stay compliant with customs requirements, reduce delays at the border, and streamline your international shipping process without needing to email or manually upload documents.
đź’ˇ To use this feature with FedEx, your account must have Electronic Trade Documents (ETD) enabled. If you're not sure, check with your FedEx account manager.
We’re excited to announce that Starshipit now supports
DHL eCommerce Americas -
a popular choice for shipping across the United States with affordable, trackable services for lightweight parcels!This new integration enables you to connect your DHL eCommerce Americas account and start fulfilling orders directly from Starshipit.
Getting Started with DHL eCommerce Americas
🔧
Already have an account?
You’ll need the following details from your DHL eCommerce onboarding team:
- API Client ID & Secret
- Pickup Account Number
- Distribution Center Code
đź’ˇ
New to DHL eCommerce Americas?
Contact our partnership or sales team, and we’ll connect you with DHL to help you get started.
For detailed setup instructions, check out our support guide. ✉️ Need help? Our support team is here to assist!
Load More
→