Changelog
Follow up on the latest improvements and updates.
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Couriers
UPS: Third-party duty billing
You can now charge UPS duties and taxes to a third-party account, including setups such as Zonos, instead of billing them to the sender account. This makes it easier to support cross-border workflows where duties need to be charged separately.
- Set up: Go to Settings > Couriers > UPS > Advancedand enter the third-party duty and tax billing details, then click Save.
- Learn more about setting up UPS.
DHL Express: Proforma invoices
DHL Express shipments can now use a Proforma invoice instead of a Commercial Invoice. This is useful for samples and other shipments that need proforma customs documentation.
- Set up: Go to Settings > Couriers > DHL Express > Advanced > Customs Invoiceand chooseProforma, then click Save.
- Learn more about setting up DHL Express.
Australia Post APGL and DHL eCommerce: DDP option in New Orders
You can now select DDP directly in New Orders for supported Australia Post APGL and DHL eCommerce services. This makes it easier to confirm duties-paid shipments before printing.
- No additional setup required.
- In New Orders, choose an eligible service and select the DDP option before creating the shipment.
- Learn more about configuring DDP/DDU.
Freightways: Multiple dangerous goods lines
Starshipit now supports multiple dangerous goods lines in a single Freightways shipment. This helps when one order contains more than one dangerous goods type and needs more accurate documentation.
- No additional setup required.
- Continue using your dangerous goods rules and shipment data as normal.
- Learn more about sending dangerous goods with Post Haste / Freightways.
Platforms & Integrations
Shopify: Product data improvements
Starshipit now retrieves Shopify product customs descriptions, plus product variant weight, weight unit, and barcode data. This improves customs data quality and helps keep product information more accurate across shipping and fulfilment workflows.
- To use customs descriptions, add a value to the Shopify product customs_descriptioncustom field for the relevant products.
- Variant weight, weight unit, and barcode data are retrieved automatically where available.
- No additional Starshipit setup is required.
- Learn more about Shopify Enhanced Integration.
Extensiv (3PL Central): Import improvements
Starshipit now supports bin locations, HS codes, and country of origin fields in the Extensiv integration. Tracking data handling has also been improved. Together, these changes help warehouse teams with picking workflows and reduce manual customs data entry for international shipments.
- Includes bin locations, HS codes and country of origin support.
- Includes improved tracking data handling.
- Set up: Make sure bin locations, HS codes, and country of origin are populated in Extensiv. Starshipit will import and use those fields where supported.
- Learn more about integrating with Extensiv.
Integrations & API
Webhook timestamps now use courier event time
Webhook timestamps now reflect the courier event time rather than the batch processing time. This gives downstream systems more accurate event timing for integrations and reporting.
- No setup required.
- Learn more about webhook notifications.
Need help using any of these updates? Visit our Support Centre or log a ticket with the support team.
Asendia
Ship internationally from Australia with Asendia’s e-PAQ range. Designed for cross-border ecommerce, e-PAQ offers reliable economy and express delivery options to destinations worldwide. Starshipit supports the required international shipping data out of the box, including HS codes, declared values and incoterms, helping streamline customs clearance and reduce delays at the border.
Onsend
Ship domestically within New Zealand with OnSend (powered by HiTrak). OnSend provides technology-driven last-mile delivery services for retailers, supporting B2B, B2C and Smalls delivery options. Where supported, shipping quotes can be retrieved directly in Starshipit when creating shipments.
Both carriers are ready to go — just grab your credentials from your account manager, follow the setup guide, and you're shipping. Happy delivering! 🚀
🚚 Couriers
Sendle closed – automatic fallback applied
- Sendle has closed and label printing with Sendle will return an error.
- If Sendle is selected as your default carrier or via rules, Starshipit will automatically fall back to Plain Label, helping prevent fulfilment from blocking while you transition to a new carrier.
- Action: Review your courier rules and defaults and move to an alternative carrier. Read our blog post with more information.
NZ Couriers / Post Haste: GST included in freight estimates
- Freight estimates for NZ Couriers and Post Haste now include GST, so pricing shown in Starshipit more accurately reflects the final charge.
- No setup required.
Deliver In Person: Signature Required supported
- Deliver In Person shipments now support Signature Required, allowing delivery confirmation preferences to be honoured correctly when booking.
🧩 Platforms
Shopify: Pick up in store order writeback
- When completing an order in Starshipit using Pickup in store as the carrier, the order status updates to Ready for pickup in Shopify.
- Setup: Go to Settings → Integration → Shopify Settings → Advanced and enable Mark pickup in store orders as ready for pickup.
- Learn more about setting up pickup in store.
Shopify: Import country-specific tax IDs for Brazil and Mexico
- Starshipit now supports importing country-specific destination tax IDs from Shopify for Brazil and Mexico, improving cross-border data quality and reducing manual entry.
- When enabled, Starshipit imports destination tax IDs (e.g. CPF/CNPJ, RFC) from Shopify’s localized order fields.
- Setup: Go to Settings → Integration → Shopify Settings → Advanced and enable Import country specific tax IDs.
Zoho: Write back tracking number
- Added a new setting to the Zoho integration that lets you writte back tracking number to the order in Zoho.
- Setup: Go to Settings → Integrations → Zoho and toggle the new tracking number write-back checkbox.
📊 Reports
Scheduled reports: Monthly frequency
- You can now schedule reports to run monthly, making it easier to support finance and month-end reporting.
- Setup: Go to Reports → Scheduled Reports, choose the report type(s), and select Monthly in the frequency dropdown.
- Learn more about scheduled reporting.
📱 Pick & Pack mobile app
Manage Pick & Pack mobile app settings from desktop
- You can now manage your Pick & Pack mobile app settings from a new page in your Starshipit account.
- Go to Settings → Mobile app management to review and update mobile app settings across accounts.
- Learn how to set up the mobile app for your workflow.
We’ve been busy building something big: warehouse management inside Starshipit. It’s here, it’s practical, and it’s ready for you to poke around.
What you’ll find so far:
- Product and location management
- Inbound receiving
- Stock adjustments and movements
- Pick, pack, and shipping flows
- Barcode scanning and mobile-friendly tasks
There’s plenty more coming, but you can get hands-on with what’s already there.
Keen to try it?
Jump into the Warehouse section in Starshipit and request a demo. We’ll show you around and help you see how it could tidy up your warehouse ops. Or, if you just want a quick overview, you can learn more here.
We’ve made the Mac Desktop Print App easier to use by adding full copy and paste support.
What's new?
- Copy and paste now works across the Mac Desktop Print App, including from other apps or websites, and within the app itself
- Right-click to paste is supported, as well as standard keyboard shortcuts (CMD + C / CMD + V)
How it works
- Download the latest version of the Mac Desktop Print App from Settings > Printing
- Once updated, you can copy and paste using right-click or keyboard shortcuts (CMD + C / CMD + V), just like you’d expect
✉️ Need assistance? Please reach our friendly support team
🚚 Couriers
DHL eCommerce Americas International available for UK merchants
- UK customers can now access DHL eCommerce Americas International (PLT), opening up the US tradelane with correct customs details included.
Set your business as Importer of Record for FedEx
- You can now set your own business entity (for example a US subsidiary) as the Importer of Record for FedEx shipments, useful for B2B2C shipments into the US.
- This keeps customs details and EIN with your business and avoids asking customers for personal tax IDs.
Team Global Express: Package-level commodity codes
- Starshipit now sends the correct commodity code for each package based on its unit type from Packaging Settings.
- This replaces the previous behaviour where TGE always received the default commodity code.
Australia Post eParcel: SKU support
- Starshipit now automatically sends SKU values for eParcel shipments, supporting B2B2C item-level workflows.
Australia Post On Demand improvements
- You can now disable ATL for all On Demand shipments, making every shipment Signature Required.
- Tracking updates for AusPost On Demand are now supported automatically.
Deliver In Person: Signature Required / ATL supported
- Deliver In Person shipments now correctly include the chosen delivery confirmation method when you select the carrier at fulfilment.
PBT Transport: Tracking link updated
- Tracking links now use the new PBT format (https://www.pbt.nz/tracking-result/?consignmentNumber=), ensuring customers land on the correct tracking page.
🧩 Platforms
Shopify: Writeback sets pickup orders to Ready for pickup
- When using the Pickup in store carrier, Starshipit can now mark the order as Ready for pickup during writeback.
- Enable this under Mark pickup in store orders as ready for pickupin Shopify Writeback settings.
Shopify: Import country-specific tax IDs
- You can now enable Import country specific tax IDsin your Shopify integration.
- When turned on, Starshipit retrieves destination tax identifiers (e.g. CPF/CNPJ or RFC) from Shopify and sends them to couriers that support them.
MYOB: Item Number now maps to SKU
- SKUs are now populated using the MYOB Item Number field.
📦 Product Catalogue
Prevent populating if value is empty or 0
- A new option in the Product Catalogue prevents values from populating when they are empty or zero.
- When enabled, Starshipit only updates fields when the Product Catalogue value is greater than zero. Leave this off if you want blank or zero values to overwrite existing data.
We’ve made it easier to identify where your reports are coming from, especially if you manage multiple accounts.
What's new?
- Account IDs are now included in the email subject lineof scheduled report emails
- Account IDs are also included in the filenameof the attached report
How it works
When you receive a scheduled report via email, the subject line and file name will clearly show which account it came from. This helps you identify, manage, or disable reports across different child accounts
⭐️ For more information, please read the support article
We’ve introduced Shipping Zones to help you manage region-based logic more efficiently and consistently.
You can now define and save shipping zones once, then reuse them across the app.
Key benefits:
- Define a zone once and reuse it everywhere, rather than duplicate postcode logic across multiple rules.
- When you update a zone, all linked rules or rate setups automatically reflect the change - making maintenance much easier.
- Zones are managed at the parent account level and child accounts can reference them, so better control in multi-account setups.
Quick setup summary:
- From the parent Starshipit account, go to Settings → Shipping Zones → New Zone.
- Give the zone a name (such as “Rural NSW” or “North Island”) and define destination conditions using any combination of postcodes, suburbs, states, countries.
- Use the new zone when building Checkout Rate Rules, Import Rules or Customise Rates to apply region-specific logic or pricing.
🚚 Couriers
Team Global Express NZ: Satchel product codes now supported
- You can now add Team Global Express NZ satchel product codes (A2–A5 Satchel) under your courier settings. This enables satchel shipments alongside existing parcel and LCL services.
DHL eCommerce: Dimensions and incoterms included in rate requests
- Rate requests now include package dimensions and the selected incoterm, ensuring more accurate rates that account for surcharges or fees based on these factors.
Border Express: Sender address mapping improved
- The sender address mapping has been updated to align with the receiver logic. Sender name and contact name fields are now correctly mapped to the corresponding company and contact fields in Starshipit.
Australia Post: Buyer field available for APGL shipments
- You can now set the Buyer field for Australia Post Global Logistics (APGL) shipments.
🧩 Platforms
API: Support for product image imports
- You can now import product images via the API using the imageURL field. If your images are hosted externally, include the image URL in your request.
Brightpearl: Import HS codes and country of origin
Starshipit can automatically import HS codes and country of origin from Brightpearl using the following fields: Country of origin: PCF_COUNTRYO & HS code: PCF_HSCODE
Attach and manage order documents from the order details page.
You can now upload order documents manually before printing, giving full visibility and control over which files are attached to each shipment.
- Attach before printing:Upload and review documents directly from the order details page. You’ll see any files attached manually or through rules, and can download, remove, or replace them before printing. When printed, attached documents are automatically included and sent to the courier if supported.
- Attach non-courier documents:Add internal reference files, such as photos of packed goods or quality control forms. These documents remain with the order for future reference but aren’t transmitted to couriers.
Why it matters
Previously, document attachments could only be added through automation rules. This update improves flexibility and transparency, allowing you to manage shipment documentation directly within each order.
📘 Learn more: Attach order documents to orders.
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