We've split the settings navigation out into categories to make it easier to find what settings page you're looking for at a glance.
The new categories are: General, Integrations, Order management, Shipping, Post purchase, and Account management.
Screenshot 2023-06-06 at 11
We've also updated the names of some of the settings pages, including:
  • Printing
    which is now
    Desktop app
  • Package setup
    which is now
  • Integrations
    which is now
    , and
  • CSV file setup
    which is now
    CSV file
Available in UI 2.0 only.
Checkout rate
Starshipit now supports live rates at Shopify checkout for 3PL child accounts. This enables 3PL child accounts to show real-time shipping rates to customers before they complete their order.
To enable this:
  • Go to
    , then select
  • Click Shopify Settings, then
    Enable Delivery Options
    Delivery Options at Checkout
  • Scroll to the bottom of the page and click
Note: This option will only be visible when the parent account has enabled the display rates for the 3PL child account.
For more information on setting up live rates and enabling third-party calculated shipping rates in Shopify, refer to our support guide.
You can now
book a pick up
for your
Border Express
shipments in Starshipit.
To book a pickup with Border Express
  • Go to the Orders screen in Starshipit.
  • From the Printed or Shipped tab select the orders and select 'book pickup'
  • From the carrier dropdown select Border Express.
  • Fill in the Pickup Time and Pickup Details form fields.
  • Select 'Book pickup'
DHL Express
Easily charge duties and taxes to an alternative DHL Express account using Starshipit! This is a suitable solution for those using a third party account to charge duties and taxes.
To set up your duties and taxes account number follow the below steps
  1. Go to Settings > Couriers > DHL Express > Advanced
  2. Scroll down to the 'Customs Invoice' section
  3. Enter the DHL Express account number that you would like to charge duties and taxes to for your DHL Express shipments. This can be a third party DHL Express account.
The link in the edit address panel has become Correct Address, and as well as showing suggested suburbs, it will now display an address suggestion (if the address is invalid).
This makes it super easy to correct invalid addresses, with a single click!
Click the "Correct Address" link and then in the model, if a suggestion is found you can apply it by just clicking "Use Suggestion"
Effortlessly handle "Where's My Order?" inquiries with our Zendesk plugin
  • Simplify order tracking across systems and web pages.
  • Quickly search for order tracking info in Zendesk.
  • Copy the order number, get the current status and tracking details.
  • Keep customers informed and happy!
Install now to streamline your tracking process. Need assistance? Contact our support team! 🌟
For installation steps, refer to our support guide.
Save time, provide timely insights, and makes it easier to distribute insights to relevant parties by sending reports directly to their email with Scheduled Reporting.
Set up Scheduled Reports
  1. Navigate to the Reports section in your account.
  2. Select
    "Schedule Report
  3. Tick the checkbox beside each report you would like to receive.
  4. Specify up to three emails to receive the reports in the Receivers field.
  5. Select your frequency for your reports.
  6. Choose whether you want to include child accounts and archived orders in your report.
  7. Save your settings.
For more information, check out our support guide or reach out to our support team at support@starshipit.com.
Print SKUs on your shipping labels so you can fulfill your orders more efficiently without the need for separate packing slips. We've added this feature to more couriers to streamline your shipping process.
  • Border Express
  • Seko
  • MyFastway
  • Australia Post eParcel
  • MyPost Business
  • Couriers Please
  • MyToll
To enable this:
  1. Go to
    > [Courier Name] > Advanced
  2. Tick
    Enable SKUs on labels
  3. All your new orders will include the SKUs on the label to help you pick and pack!
We've made some updates to our Quick Print page to improve your experience.
The page has changed from Quick Print to
, and we've changed the terminology of the options from "
Print order
" to "
Scan and print
" and "
Open to order details to Scan and open
In addition to these changes, Workflows now comes with two new features: Packing validation and scan barcodes to select packaging.
To learn more about Workflows check out our support centre. If you have any questions, you can reach our team at support@starshipit.com.
Using a barcode scanner to select packages for your orders is faster and more accurate than manually selecting them. You can simply scan a barcode for each package on your order, and the correct package will be updated automatically.
  1. Configure a barcode sheet with one barcode for every package
  2. When processing your orders scan the barcode of the package you would like to add
  3. Hit print!
For detailed steps on getting set up, check out our support guide. If you have any questions, sing out to our support team at support@starshipit.com
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