End Customer Features

Returns Portal needs a PHONE NUMBER FIELD when Phone number is missing. Currently if the receiver of the original order didn't put a phone number in they hit a dead end on the returns portal with australia post as it requires a phone number to proceed! It is confusing and frustrating from the users point of view as it doesn't say why or an option to fix this! The Print label button just remains greyed out! Very unproffesional!

I'd like to use the book pickup modal to book returns however it defaults to the pickup address, not the returners address.

I would like to be able to charge for the returns directly through the returns portal rather than managing the payment outside of RP

https://www.loopreturns.com/

Add support to be able to customise the returns portal page. For example, have the option to add tex to the first page of the returns portal for customers to see.

Have the returns portal integrate with Shopify to update the original order to reflect actual spend + margin

I would like to be able to reject returns on specific items rather than the order as a whole

Optimise returns portal for mobile devices, so that it provide a seamless and convenient experience for customers looking to return or exchange their purchases via mobile devices.

Give ability for customers to pull a report on returns, include returns reason