Features

We would like the ability for each child account within Starshipit to have its own branded Returns Portal. Currently, returns portal branding is applied at the parent account level, meaning all child accounts share the same branding and customer experience. This creates challenges for 3PL providers and businesses managing multiple brands. The requested functionality would allow each child account to have its own: * Logo and branding * Return instructions and policies * Customer-facing messaging * Returns portal URL This would provide a consistent brand experience for customers and improve flexibility for multi-brand businesses and 3PL providers.

I’m following up to see if there has been any progress on the Express courier integration within Starshipit. I was advised to submit a request last year, which I did, and I’d appreciate an update on whether any developments have been made since then. Having Express integrated into the platform would be extremely helpful, as it would remove the need for manual bookings on our end. The Standard and Immediate Priority services are working very well through Starshipit, so it would be great to see Express supported in the same way.

I want to be able to see tax amount of an order in the UPS commercial invoice to do spot checks on if the tax amount is applied correctly.

I would like the option for the product catalogue to be used at checkout for the Wix integration.

Parcel Right has introduced a new international service “Parcel Right – International” for AU to NZ shipments. This service uses the existing Parcel Right XML structure with additional required fields such as HS codes, DDP duty status, and item-level weight and value constraints. Request to support this service in Starshipit so customers can generate international labels and shipments using Parcel Right as the service expands to additional destinations.

Customer is requesting when bulk printing orders and packing slips, to have an option for the packing slip to be printed after each order/label instead of printing all labels first then all packing slips after. Customer wants the printing to be order 1, packing slip 1, order 2, packing slip 2 and so on....

Customers would like the option to print packing slips immediately after each label during bulk printing. Currently, the system prints all labels in one batch first, followed by all packing slips in a separate batch. Since these customers print both labels and packing slips on the same label printer, having them print sequentially (label → packing slip → next label → next packing slip) would improve their workflow.

AsiaPay Australia would like to explore a potential partnership or integration opportunity between Starshipit and PayDollar by AsiaPay. PayDollar is AsiaPay’s digital payment gateway solution, supporting merchants with secure online payment acceptance, multi-currency processing, card payments, and selected alternative payment methods across Australia and Asia-Pacific. While Starshipit focuses on shipping automation and fulfilment, AsiaPay supports the payment acceptance stage of the eCommerce journey. Many merchants require both reliable payment processing and efficient post-payment fulfilment. A potential partnership could benefit merchants by creating a smoother end-to-end workflow from checkout and payment confirmation through to order fulfilment, shipping, tracking and delivery. Potential benefits include: More flexible payment options for eCommerce merchants Better support for cross-border merchants selling into Asia-Pacific Referral opportunities between AsiaPay and Starshipit Improved merchant and customer experience across the full online purchase journey We would like to understand whether Starshipit is open to exploring a payment gateway partnership or referral integration opportunity with AsiaPay / PayDollar.

For all linked accounts there should be a overview of all invalid addresses to correct. This is particularly important for multi facility locations where the CX component is centralised. All address corrections are done by the customer service team for all locations

Currently, when an order is partially picked on the mobile app, there is no way to return later and complete the remaining picking stage. When users search for the partially picked order, the mobile app shows a prompt saying the order has already been fully picked. Add the ability to reopen and continue picking orders that have only been partially picked, instead of treating them as fully picked.