In shippit they have much better reporting.
For example you can view simple reports such as
-Shipping volume and cost
- Courier Speeds including number of days before pickup, time in transit
- Follow up surveys to customers of how they found the courier speed, satisfaction, whether it was delivered first time, 2nd time, third time and if it was picked up at collection point.
marked this post as
"I would like to be able to see the total number of items packed (rather than just orders) so that we can easily measure warehouse productivity on the dashboard"
I would also like to be able to see breakdowns per workstation so we can set KPIS
+1 for the performance reporting, this data is extremely useful to track the performance of carriers particularly at peak times. The cost tracking is also extremely useful and is a lot of work to track outside of the shipping management system.