Dashboard
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M
Meaningful Firefly
In shippit they have much better reporting.
For example you can view simple reports such as
-Shipping volume and cost
- Courier Speeds including number of days before pickup, time in transit
- Follow up surveys to customers of how they found the courier speed, satisfaction, whether it was delivered first time, 2nd time, third time and if it was picked up at collection point.
Alex
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Hi all! Keen for some feedback on our analytics dashboard that we have:
https://support.starshipit.com/hc/en-us/articles/6269438607887-Shipping-analytics
If there's specific things you're after not yet addressed, would love to hear it :)
N
Nectar Weasel
Alex Hi Alex, it's looking good. Costs would be the next thing for us, it's important to monitor our average costs over time and it would be much easier to track over time in the Dashboard rather than me collating invoices from the carriers. Support for Aramex on the carrier performance would be great too. :)
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Lapis lazuli Catshark
Nectar Weasel Alex I agree with costs. Thank you
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Lapis lazuli Catshark
Alex I'd like to see volume charts over time, by carrier, by week/month. For example be able to see the weekly volume for StarTrack shipments charted over the last 12 months.
L
Lapis lazuli Catshark
Alex I'd also like to retain this table view from your 1.0 dashboard
N
Nearby Pony
Any update with this team?
N
Nuclear Butterfly
following
Alex
in progress
R
Rare Ant
Yes the reporting dashboard has to be flexible for us to do filtering by date range. Also provide more data like shippit to the speed of delivery, courier average rate so far. On Shipping and Printed Tabs, the filters could also be more dynamic to see a range of results by status of the parcel.
Alex
"I would like to be able to see the total number of items packed (rather than just orders) so that we can easily measure warehouse productivity on the dashboard"
I would also like to be able to see breakdowns per workstation so we can set KPIS
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Nectar Weasel
+1 for the performance reporting, this data is extremely useful to track the performance of carriers particularly at peak times. The cost tracking is also extremely useful and is a lot of work to track outside of the shipping management system.