improved
Tracking and Notifications
Improved tracking experience for mobile users
We've improved the
New tracking page template
to make it more mobile-friendly. Whether customers are viewing your tracking page on desktop or mobile, they'll get the same great experience!![Branded Tracking Example - Starshipit](https://canny.io/images/2f12331caa7017b22cb9265d786b4404.png)
If you would like to review how your Branded tracking page looks for mobile users, we recommend you send a test notification to a mobile device. To do this:
- Go to Settings > Tracking and notifications
- Scroll down to the Customer notification templatesection and click on anyNew email template
- Scroll down to the Test notification sectionand type in an email that you can access on a mobile device
- Confirm the reCaptcha (I am not a robot) and click Send test
- Open the inbox of the email you sent the test notification to on a mobile device
- Open the test notification email and tap Track my parcel
Visit our knowledge base for more information about configuring the Branded tracking page and Brand hub.
⭐️ Available in both UI 2.0 and the Classic UI
💬 Have feedback about this feature? Submit it here
✉️ Need assistance? Our friendly support team are here to help at support@starshipit.com