Analytics is now available in the Classic UI, bringing powerful insights and tracking capabilities directly into Starshipit.
Updates include:
- Improvements to the Dashboard (now called 'Shipping Summary') and
- A new dashboard called 'Shipping Performance'
- Reports has been moved under 'Analytics' in the navigation
Shipping Summary
The Shipping Summary dashboard gives you a breakdown of your orders in each status (unshipped, printed and shipped) for the selected period, split by platforms and carriers.
Key metrics on the Shipping Summary dashboard include:
- Orders: Total number of orders created
- Order status: Total number of orders unshipped, printed and shipped
- Order status by platform: Total number of orders in each status, broken down by platform
- Order status by carrier: Total number of orders in each status, broken down by carrier
- Unshipped vs shipped by day: Total number of orders unshipped versus shipped by day
- Order status by child account: Total number of orders in multi-location, 3PL and full access child accounts
Shipping Performance
The Shipping Performance dashboard helps you analyse the performance of your different carrier services, and learn if they're meeting key KPIs. For example, whether orders are being delivered early, on time or late.
The graphs on the Shipping Summary dashboard include:
- KPI gauges: Percentage of orders delivered early, on time or late
- Total number of shipments: Total number of orders shipped
- Delivered status: Total number of orders delivered per status, either early (delivered before the estimated delivery date), on time (delivered the same say as the estimated delivery date) or late (delivered after the estimated delivery date)
- Average handling time: The average time ordered spent being processed or in transit, and the average fulfilment time (total of warehouse time + transit time)
- Delivered status breakdown: Delivered status broken down by day
- Average handling time breakdown: Handling time (both processing and transit) broken down by day
- Carrier performance comparison: A heatmap of how carriers are performing, showing the number of orders shipped with each carrier, their average time in transit, and the percent of orders delivered early, on time or late
You can find the two dashboards under 'Analytics' in the main navigation. Take them for a test drive and let us know your feedback!
⭐️ For more information, please read the support article
💬 Have feedback about this feature? Submit it here
✉️ Need assistance? Please reach our friendly support team