Say hello to the brand new Help Centre at https://help.starshipit.com/. Itās your go-to place for getting help, exploring new features, giving feedback and staying up to date with everything Starshipit.
Whether youāre just getting started or a long-time user, the Help Centre brings together everything you need in one convenient location.
What you can do from the new help centre
- Log a support ticket
- Check if there are any system issues
- Quickly search help articles to find answers
- Watch the latest product update videos
- See whatās new in our changelog
- Dive into short videos to help you get started (or brush up)
- Suggest new features and ideas
- + more!
Meet Barry š¤
Say hi to Barry, our new AI support bot. Heās here 24/7 to answer questions, find help articles and create a ticket if you need the team. Just type your question and if Barry canāt help, our team will step in. The more detail you give (like order numbers or error messages), the better Barry can assist.
Tips
- Save the Help Centre link so you can easily check system updates or find support
- Use the Help Centre as your first stop for help, ideas and whatās new
The help centre is available for both Classic UI and UI 2.0
- In the Classic UI,go to 'Support' > 'Submit Ticket' in the bottom-left menu
- In UI 2.0,click the arrow next to your username, then select 'Submit a ticket' in the top-right
āļø Need assistance? Please reach our friendly support team