Direct Freight: Cancel
complete
A
Attractive Gecko
I would like to be able to cancel a direct freight shipment through Starshipit
Created by Alex
A
Alexa Wiki
Hi All!
Happy to announce that you can now automatically cancel Direct Freight labels printed in Starshipit. To enable this setting go to Settings > Couriers > Direct Freight > Advanced > Enable ‘Automatically cancel orders with Direct Freight’. When this setting is enabled, orders will be automatically cancelled when an order is redone or archived in Starshipit.
We'd love feedback on if you'd like us to add this setting for other carriers?
Thanks!
Alexa
F
Fiscal Hornet
Hi Alexa I just checked and I have the "Automatically Cancel Archived Orders" checked and tried the Redo yesterday and it doesn't work. Still in there and now getting charged for not cancelling :(
A
Alexa Wiki
Fiscal Hornet: Hi Melissa,
Are you able to log a support ticket with your Starshipit account details and the order number you attempted to delete? I'd be happy to investigate this for you.
Best,
Alexa
A
Alexa Wiki
Hi All!
Happy to announce that you can now automatically cancel Direct Freight labels printed in Starshipit. To enable this setting go to Settings > Couriers > Direct Freight > Advanced > Enable ‘Automatically cancel orders with Direct Freight’. When this setting is enabled, orders will be automatically cancelled when an order is redone or archived in Starshipit.
We'd love feedback on if you'd like us to add this setting for other carriers?
Thanks!
Alexa
A
Alexa Wiki
complete
Starshipit now supports cancelling orders with Direct Freight. To cancel an order go to Settings > Couriers > Direct Freight > Tools > Enter the tracking number you would like to cancel. (Note: this must be done before 6:30pm local time the day the consignment was created to avoid an admin fee).
M
Meaningful Firefly
Alexa Wiki would be good if it automatically did it if you clicked redo on a shipment
A
Alexa Wiki
Meaningful FireflyHi Rhys! Watch this space! 👀 We'll be looking to automatically cancel orders with Direct Freight when you redo or archive an order in the coming weeks.
M
Meaningful Firefly
very important, getting billed for labels because staff redo them and dont tell me
F
Fiscal Hornet
Meaningful Firefly: Agree! Different if not being charged but DF won't budge on charging every time one gets deleted. Maybe we should dump Starshipit if they can't be bothered to fix this.