Couriers Please: Swap barcode and tracking number within the order
complete
Christopher Day
The reason why is the barcode shows all parcels on the consignment and the tracking number only shows that one parcel.
But it is the tracking number that is supplied to the customer in the email notifications.
We send a notification to our customers with the tracking number and when there is 2 parcels they will only get the tracking number of the first item. But the barcode shows everything that is on the consignment.
Alex
updated the status to
complete
Good news! We’ve updated CouriersPlease tracking links to use the consignment number, so links point to the shipment rather than an individual parcel. This helps customers follow multi-parcel shipments from a single consignment link.
Thanks for your patience and for sharing your feedback. We’re pleased to mark this request as complete! If you have any trouble with a tracking link, please get in touch with our support team.
O
Orange Bear
Yup! Please get this sorted. . .