Alert customers when SMS credit is running low
complete
N
Nougat Bovid
When a customer's SMS credit runs out their SMS messages won't be sent. They aren't currently notified when their credit runs low/out so can be unaware SMS notifications aren't being sent.
Can we add a notification to let customers know their SMS balance is low and then again when it has run out.
Alex
complete
We've made a shift in our SMS support by allowing you to know hold your own SMS account and integrate it with Starshipit. This will not only mean you can set an auto top up and get billing emails from Burst SMS, but also get other great features like more visibility into SMS sent and save up to 50% per SMS sent. To learn how to get set up, check here:
https://support.starshipit.com/hc/en-us/articles/9866978709903-How-to-set-up-Burst-SMS
We will be discontinuing support for Starshipit sending SMS so recommend all customers sign up and migrate.
George Plummer
planned
L
Live Crayfish
How is this not a feature on Starshipit??? Cant be hard to implement? This was 2 years ago and still no changes. Notification for tracking is the highest importance for our clients and without credit notification, it stops for many companies causing adding workload from customer service teams. Set this as a priority
Alex
Merged in a post:
Notify account holder when SMS credit is low
Alex
We were not able to dispatch because we ran out of SMS credit. We would appreciate email notifications on this in future so we can avoid this issue.