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Follow up on the latest improvements and updates.
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improved
Classic UI
Product images now displayed in Packing Validation 🖼️
This improvement streamlines the validation workflow, making it easier and faster for you to verify that the correct products are being packed.
Images provide:
- Enhanced accuracy: Visual product confirmation helps to minimise packing errors.
- Improved efficiency: Faster identification of products reduces the time spent on validation.
How it works:
Product images are imported at the time of order import an displayed alongside item details in Packing Validation automatically.
Supported platforms include:
- Shopify
- eBay
- WooCommerce
💡 Tip: You can click on the product images to enlarge them.
We hope you find this new feature helpful in making your packing process more efficient and accurate!
⭐️ Available in the Classic UI only
⭐️ For more information on Packing Validation, please read the support article
💬 Have feedback about this feature? Submit it here
✉️ Need assistance? Please reach our friendly support team
With the new Product Catalogue on checkout feature, Starshipit can now pull essential product details (like weights, dimensions, and values) directly from the Product Catalogue during checkout. This means you get more accurate shipping rates when using live rates on checkout.
Key benefits:
- Accurate dimensions and weights: Starshipit can populate item dimensions and weights for each SKU, even if these details aren’t provided by your eCommerce platform.
- Customised values and descriptions: Set specific product values and descriptions to help meet carrier requirements or apply rate rules with precision.
- Improved quote accuracy: With complete product information from the Product Catalogue, your checkout rates will reflect the most accurate shipping costs, reducing potential discrepancies.
How to get started
- If you haven’t already, load your product details into the Product Catalogue to take advantage of this feature.
- Then, go to Settings > Product Catalogue and select Use on checkout. Starshipit will automatically use the product dimensions, weights, and values for each SKU during checkout.
For detailed instructions, see our support guide. ✉️ Need assistance? Please reach our friendly support team 🚀🌟📦
We are excited to announce that Starshipit is now integrated with
Global-e
! This new integration allows Australian merchants using Global-e to seamlessly fulfill both Global-e checkout and non-Global-e orders directly from the Starshipit platform.Global-e is perfect for businesses looking to localise their customer journey, offering a smooth and tailored shopping experience to customers worldwide, along with customised logistics solutions.
Getting Started:
- If you already have a Global-e account, you'll need yourGlobal-e Merchant GUIDto start the integration.
Note:
If you’re unsure of your Merchant GUID, please contact your Global-e account manager.
New to Global-e?
No worries! Contact our partnership or sales team, and we’ll connect you with Global-e to help you get started.For detailed setup instructions, check out our support guide. ✉️ Need help? Our support team is here to assist!
We’re excited to introduce two new reports: the
Shipping Price Report
and the Delivery Performance Report
. These reports feature prebuilt pivot tables and charts, designed based on user feedback, to make performance analysis much simpler and more efficient.How to Generate a Report:
- In Starshipit, navigate to Reports.
- Click on Generate Report.
- Select the report type you want to create.
- Set the start and end dates for the report.
- Click Generate.
- The report will be added to the report queue, and its status will change from Pending to Ready once it's generated.
- Click Download to download it as a XLSX file.
Important Note:
When opening the XLSX file, click on "Enable Editing." This ensures the pivot table and chart are updated based on the data source. Without this step, the pivot table may not display the correct information.
These reports can also be scheduled. For more details, check out our guide on Automating Your Reports.
For detailed instructions, see our support guide. ✉️ Need assistance? Please reach our friendly support team 🚀🌟📦
Analytics is now available in the Classic UI, bringing powerful insights and tracking capabilities directly into Starshipit.
Updates include:
- Improvements to the Dashboard (now called 'Shipping Summary') and
- A new dashboard called 'Shipping Performance'
- Reports has been moved under 'Analytics' in the navigation
Shipping Summary
The Shipping Summary dashboard gives you a breakdown of your orders in each status (unshipped, printed and shipped) for the selected period, split by platforms and carriers.
Key metrics on the Shipping Summary dashboard include:
- Orders: Total number of orders created
- Order status: Total number of orders unshipped, printed and shipped
- Order status by platform: Total number of orders in each status, broken down by platform
- Order status by carrier: Total number of orders in each status, broken down by carrier
- Unshipped vs shipped by day: Total number of orders unshipped versus shipped by day
- Order status by child account: Total number of orders in multi-location, 3PL and full access child accounts
Shipping Performance
The Shipping Performance dashboard helps you analyse the performance of your different carrier services, and learn if they're meeting key KPIs. For example, whether orders are being delivered early, on time or late.
The graphs on the Shipping Summary dashboard include:
- KPI gauges: Percentage of orders delivered early, on time or late
- Total number of shipments: Total number of orders shipped
- Delivered status: Total number of orders delivered per status, either early (delivered before the estimated delivery date), on time (delivered the same say as the estimated delivery date) or late (delivered after the estimated delivery date)
- Average handling time: The average time ordered spent being processed or in transit, and the average fulfilment time (total of warehouse time + transit time)
- Delivered status breakdown: Delivered status broken down by day
- Average handling time breakdown: Handling time (both processing and transit) broken down by day
- Carrier performance comparison: A heatmap of how carriers are performing, showing the number of orders shipped with each carrier, their average time in transit, and the percent of orders delivered early, on time or late
You can find the two dashboards under 'Analytics' in the main navigation. Take them for a test drive and let us know your feedback!
⭐️ For more information, please read the support article
💬 Have feedback about this feature? Submit it here
✉️ Need assistance? Please reach our friendly support team
We're excited to announce that we've expanded our carrier coverage for estimated transit times using machine learning.
Here's a quick recap: We use our pool of historical delivery data to provide estimated transit times for shipments based on where you're sending to and from, making it even easier for you to plan your deliveries with confidence!
Current list of supported Carriers
- Australia Post
- CouriersPlease
- Fastways (Aramex)
- MyPost
- Startrack
- TNT
- ⭐ New: NZ Post domestic
- ⭐ New: Toll IPEC
- ⭐ New: Toll Priority
- ⭐ New: Sendle domestic
- ⭐ New: NZ Couriers
- ⭐ New: Direct Freight
- ⭐ New: Post Haste
- ⭐ New: Castle Parcels
To see estimated transit times, open an order and check the ETA column under the Carrier section.
We’ve added a new feature to make processing single-item orders faster and more efficient in your warehouse:
How It Works:
- Generate a packing summary for all orders with a single item.
- Bring all the listed items to the packing station.
- Navigate to the Workflows page and select either "Scan and open based on product barcode" or "Scan and print based on product barcode."
- Scan the product’s barcode, and the system will find the oldest, unprinted order for that item.
- Depending on your selection (print or open), the order will either print automatically or open up for you.
- If there are no more single-item orders for that SKU, you’ll receive a notification.
This feature eliminates the need for a packing slip on single-item orders. It flips the packing process—now you’re matching an order to a product, rather than searching for a product to match an order, making everything quicker and more efficient. 🚀
Note:
- Excludes orders with multiple quantities of the same item.
- Available in both the classic and UI 2.0 versions.
We're excited to announce that Packing Validation is now available in the Classic UI! 🚀
What is Packing Validation?
Packing Validation enables you to verify that all items in an order are correctly packed before dispatch. It provides real-time feedback, instantly notifying you of any discrepancies or missing items so you can address issues before orders are sent out. This ensures accurate shipments and reduces errors.
Benefits of using Packing Validation
- Reduce packing errors:Save money by reducing incorrect orders, which means fewer costly replacements or reshipments.
- Fewer customer service enquiries:Fewer mistakes lead to fewer customer queries, freeing up your support team.
- Cut down on returns:Accurate packing means fewer returns, reducing handling costs and streamlining your operations.
- Create happier customers:By delivering the right products the first time, you'll boost customer satisfaction and retention.
How to use Packing Validation
- In the Classic UI, click 'Packing Validation' in the main menu
- Scan or search for the order number of the order you want to pack
- Scan or search for each SKU to mark it as packed, or you can manually mark the entire SKU quantity as packed by clicking 'Mark as packed'
- Once all items are marked as packed, click 'Complete packing' to open the order details where you can print the shipping label
Tip:
You can also access Packing Validation from the Orders Grid. Simply right click on an order row and select 'Open with Packing Validation' from the dropdown to open the order with Packing Validation.How to configure Packing Validation
Navigate to the Packing Validation settings page (Settings > Packing Validation) to configure to suit your needs.
- Choose how unshipped orders should open in the Orders Grid, and
- Choose what happens when the ‘Complete packing’ button is clicked
⭐️ For more information, please read the support article
💬 Have feedback about this feature? Submit it here
✉️ Need assistance? Please reach our friendly support team
✨
Starshipit now supports displaying product images on packing slips and packing summaries for orders imported from eBay and Shopify.
✨If your products on eBay or Shopify have images, Starshipit will automatically import and store them in your account. You can then set up your packing slips and packing summaries to display the item images.
Getting set up:
We've created a template that includes images so getting set up is quick and easy. You can set these up in your Packing Slip and Packing Summary settings in Starshipit. For more details, checkout our support guide!
You can now fully
customise your rates and courier services
directly within Starshipit. Unlike live rates at checkout, these changes will be visible in your orders within the platform.This feature is ideal for those who want to:
- Change courier service display names
- Add margins to your rates in the app, including margins that reflect courier surcharges
- Apply margins across child accounts
- Hide specific courier services
We’re always striving to improve your experience, so be sure to explore this new feature and share your feedback on Canny!
For more details and setup instructions, check out our support guide.
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