Rules for Return Type
Ability to create unique order create date for each return type. I.e Order created more than 21 Days - Set return type Exchange or Credit Note This allows us to exclude Return for Refund for items under 14 or 30 days etc but still offer alternaitve solutions
Reject Return: Single product
I would like to be able to reject returns on specific items rather than the order as a whole
Returns Portal: Payment
I would like to be able to charge for the returns directly through the returns portal rather than managing the payment outside of RP
Setting specific items for return to exchange only
Can we create a rule to set SALE items to be exchange only, but for all other items to have the refund/store credit options available.
Return Reason: mandatory flag
It is difficult to determine why you cannot select "continue" when you have not set a "select a return reason" as it is not highlighted. This leads customers to believe the returns portal is not working.
RETURNS BY STARSHIPIT
By popular demand, we are very excited to introduce you to the Starshipit Returns Portal. Easily implement a seamless Returns solution in your business using the same powerful automation tool that you use for your outbound orders. We are almost ready to release our first version and would love your feedback! We are on the hunt for some early adopters. Current features include: 1) Supported carriers - DHL, AusPost, TNT, CourierPlease, NZ Post 2) Portal Customisation - Ability to add their own Page Title, favicon, Header & Accent colour, Logo, packaging details 3) Ability to add up to 10 return reason specific to retailer 4) Ability to add multiple return payment options and set return charges for each of them i.e. offer returns or charge customer returns. a) Store credit b) Refund via original payment & c) Exchange 5) Ability to customise return notifications based on the events 6) Ability to add return & conditions 7) Ability to set rules based on conditions. Supported rules a) Reject returns b) Set courier & product code c) Set return address d) Set return cost e) Set additional services e.g. ATL; contains battery; signature required 8) Ability to send return link (existing functionality) 9) User has ability to customise the email 10) Ability to send return label (existing functionality) 11) Ability to create partial & multiple returns for a single order 12) Ability to reprint return label 13) Ability for customer to edit return address i.e. to add different address from the one they originally received the parcel to 14) Ability for customer to edit return package dimension 15) Ability to add Subdomain name 16) Ability to embed return portal as iframe on to retailer website Please check out the short demo video in the link below to get an idea of how it can help you improve this VERY important part of your business. https://www.youtube.com/watch?v=-EhhLy-nT9o The cost of the Returns Portal is AUD$100 / month. Drop your email address below to have the returns portal enabled on your Starshipit account, post a comment if you have a question or if you want to chat to one of our team book a call https://www.starshipit.com/book-an-appointment