Starshipit
Log in / Sign up
new
UI 2.0
Adding notes to orders is now supported in UI 2.0! ⭐️
Order notes are displayed on the Order details screen. They're a useful tool for adding additional information to an order, communication between multiple team members, or ensuring something important doesn't get forgotten.
Order notes are internal only and are not shared with the customer. Notes can not be edited once the label has been printed.
⭐️ Available in UI 2.0 only
💬 Have feedback about this feature? Submit it here
✉️ Need assistance? Our friendly support team are here to help at support@starshipit.com
improved
Unleashed
Unleashed treats freight/shipping charges as a line item on orders. This can inflate the value you are declaring as the orders value costing you more in shipping.
We've now added support for specifying what item is the freight charge, and removing it's cost from the declared value.
- Navigate to Settings>Integrations>Unleashed Settings.
- In the "Set freight/shipping cost" section, specify the item name for the Shipping charge item (e.g., Shipping;Freight).
- Click Save.
- This setting applies during import, ensuring that all new orders exclude these items as line items, accurately reflecting the freight cost.
For more information on Unleashed, check out our support guide.
new
improved
You can now disable the "Drop-off Location" as one of the Return Method options. This feature is especially beneficial for those who prefer customers to ship the product instead of selecting a drop-off location.
To disable this option, please follow these steps:
- Navigate to Settings > Returns.
- Select the Settings tab.
- Scroll down to the 'Return Method' section.
- Select 'Disable Drop-off Location' checkbox.
- Click 'Save' to confirm your changes.
Questions or need help? Reach out to our support team at support@starshipit.com.
improved
Tracking and Notifications
We've improved the
New tracking page template
to make it more mobile-friendly. Whether customers are viewing your tracking page on desktop or mobile, they'll get the same great experience!
If you would like to review how your Branded tracking page looks for mobile users, we recommend you send a test notification to a mobile device. To do this:
- Go to Settings > Tracking and notifications
- Scroll down to the Customer notification templatesection and click on anyNew email template
- Scroll down to the Test notification sectionand type in an email that you can access on a mobile device
- Confirm the reCaptcha (I am not a robot) and click Send test
- Open the inbox of the email you sent the test notification to on a mobile device
- Open the test notification email and tap Track my parcel
Visit our knowledge base for more information about configuring the Branded tracking page and Brand hub.
⭐️ Available in both UI 2.0 and the Classic UI
💬 Have feedback about this feature? Submit it here
✉️ Need assistance? Our friendly support team are here to help at support@starshipit.com
new
UI 2.0
You can now select multiple orders using shift+click!
💡
Tip:
We recommend clicking within the order row itself as checkboxes do not support shift+click.To select multiple orders
Click the first order, hold the
Shift
key and click the last order. All orders in between will be selected.
You can also hold the
Control
key (for Windows) or the Command
key (for Mac) to select or deselect a single order while maintaining your shift+click selection.
⭐️ Available in UI 2.0 only.
💬 Have feedback about this feature? Submit it here
✉️ Need assistance? Our friendly support team are here to help at support@starshipit.com
new
Our integration with Klaviyo enables you to sync shipping events and status updates with your Klaviyo account. You can use these as part of your Klaviyo email flows and to personalise emails.
Here's how to enable the feature:
- Sign in to your Starshipit account.
- Navigate to Settings > Tracking and notifications.
- Scroll down to Set up Klaviyo.
- Tick the checkbox next to Enable Klaviyo.
- Add your Klaviyo private key to the Klaviyo API key field
- Click 'Save'
For detailed instructions, check out our support guide. Questions or need help? Reach out to our support team at support@starshipit.com.
new
DHL Express
Starshipit now supports GoGreen Plus with DHL Express. GoGreen Plus is a service that allows you to reduce your carbon emissions for DHL Express shipments.
This enhancement allows customers the flexibility to apply the GoGreen Plus feature to their shipments, on a per-shipment basis or the convenience of automatic application across all orders.
There is an additional tick box in DHL Express courier settings to default the GoGreen Plus Service
To learn more about GoGreen Plus and our DHL Express integration check out our support guide.
improved
UI 2.0
You can now sort your list of carrier options by
carrier name
, product code
, or rate
!
The
rate
column can be sorted by cost.- Click the "RATE" column header once to sort by lowest to highest
- Click again to reverse the sorting (highest to lowest)
- Click a third time to remove the sorting
The
carrier name
and product code
columns can be sorted by alphabetical order.- Click the column header (e.g. "CARRIER" or "PRODUCT") once to sort the column A - Z
- Click again to reverse the sorting (Z - A)
- Click a third time to remove the sorting
Your column selection will be remembered and the carrier section will be sorted by this column for all orders.
⭐️ Available in UI 2.0 only.
💬 Have feedback about this feature? Submit it here
✉️ Need assistance? Our friendly support team are here to help at support@starshipit.com
improved
We're pleased to unveil a handy update for our product catalogue users: the ability to "Delete All Products." Whether you're correcting errors or giving your catalogue a fresh start, managing your products is now much easier.
How to use the Delete All Products option:
- Navigate to the Settings
- Select Product Cataloguefrom the menu.
- Find and click on the Remove All Productsbutton.
- Confirm your action to clear the entire catalogue.
⚠️ Note: Deleting all products is a permanent action, so use it carefully.
For more details about the Product Catalogue, consult our support guide. And remember, our friendly support team is ready to assist at support@starshipit.com.
improved
Toll
Enhance MyToll delivery security by requesting a recipient's signature upon arrival.
Enable Signature Required through either of these methods
- ✅ Automatically assign with the rule action as "Signature Required = True."
- ✅ Tick the Signature Required box in the order details.
This information will be transmitted to MyToll, prompting their delivery drivers to request a signature. We've also added support for Authority to Leave.
For any inquiries, our friendly support team is here to assist you at support@starshipit.com.
Load More
→